About Us
We want you to be happy with our products and service. If you have any suggestions or comments please email us at info@organicplants.co.uk
PLEASE NOTE THAT WE ARE ONLY ABLE TO POST PLANTS TO ENGLAND, SCOTLAND & WALES
We apologise to those in Northern Ireland and the Republic of Ireland - since the UK has left the EU we are not permitted to send seed potatoes, or plants in peatfree compost. Also, the cost of Plant Health Certificates for seed means that it is not possible to supply packets of seed either.
This web site is owned and operated by Delfland Nurseries Limited who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our Contact details:
Delfland Nurseries Limited
Benwick Road Doddington March Cambridgeshire PE15 0TU United Kingdom
Phone: 01354 740553
Fax: 01354 741200
Email: orders [at] organicplants [dot] co [dot] uk
UK registered; VAT Reg No. 425 6263 56
UK registered; Company Reg. No. 1885 606
UK registered; Company Reg. No. 1885 606. VAT Reg No. 425 6263 56
Making A Purchase
Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping basket. After you have finished your selection, go to 'Checkout' and you will be asked for a few details that we need to be able to satisfy the order.
We accept credit card payment via Worldpay. Just follow the instructions on screen and you will be transferred to WorldPay's secure site to complete payment. If you prefer, you can send your credit card information via phone or post, but please remember to quote your order number. You can also send a cheque made payable to 'Delfland Nurseries Ltd.'
Shipping And Handling
Delivery is by normally by Royal Mail First Class post, but we may use Parcelforce for large orders. The standard postage and packing charge for each delivery is £4.95 for vegetable plants or £5.94 (inc. VAT) for ornamentals. If you order plants from different delivery periods, each delivery period will have a delivery charge due. We reserve the right to charge extra postage and packing for large orders but we will inform you in advance what these charges will be.
Delivery Schedule
Plants are dispatched every month from March to November, inclusive. We cannot give specific dates because the time taken for the plants to grow depends to some extent on the weather, but planned dates are posted on the website. Not all packs are available at all delivery times. For further details see online catalogue.
If you are going away on holiday please make arrangements for a neighbour to look after your plants until you get back or put a 'deliver before or after' date on your order form, or use the 'Special delivery instructions' field. Please note that anything you put in this field will appear on the delivery label, so for security reasons it is best if you ring us or email separately if you are going to be away.
Note: Occasionally, seed varieties sell out and we can’t get any more seed. If this happens we will substitute the closest available equivalent. If you don’t want us to do this, please let us know.
Back Orders
If your item is not in stock, we will back order for you, if this is possible. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges
Edible plants are zero rated for VAT at present, but ornamentals and sundries such as Enviromesh and fleece attract VAT at the standard rate and this is included in the price. We are also legally obliged to charge VAT on postage and packing of all VATable goods.
Credit Card Security
All credit card numbers are encrypted by WorldPay. They are not held in clear text on any web site and they are not passed to Delfland Nurseries Ltd.
Reaching Us
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01354 740553 (International +44 01354 740553) or fax us on 01354 741200 or write to us at Benwick Road Doddington March Cambridgeshire PE15 0TU United Kingdom
Privacy Policy
Delfland Nurseries Limited do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.
Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
DELFLAND NURSERIES LTD. does not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping basket once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. We will store your contact details but you will not be emailed for purposes other than processing your order without your consent. We do not send paper catalogues to online customers unless you have ordered one. If you have requested a paper catalogue we will send you one every year unless you request us not to.
Our Data Protection Register Entry is Z8864052
Returns Policy
If your plants do not arrive in good condition please let us know giving brief details including the date the parcel was delivered. We will either send you replacement plants free of charge (provided we still have some in stock) or you can choose to have your money refunded.
Remittance Terms
Pay online by credit/debit card via WorldPay, PayPal or send a cheque or postal order with your order form. If you prefer, you can give us your credit card details by phone or post, but please remember to quote your order number. Please do not send credit card details via email. Cheque should be made payable to 'Delfland Nurseries Ltd.'
